• How Long Do Lash Extensions last? 
  • Lash extensions typically last 2-3 weeks before needing a fill.

  • What are lash extensions?
  • Eyelash extensions are synthetic lashes added to your natural lash to enhance the fullness, length and curl.

  • What is the difference between classics, volume, and hybrid lashes?
  • Classics are a 1:1 ratio where every natural lash gets a synthetic one added to it.  Volumes are where multiple synthetic lashes are fanned out then applied to one individual lash to create fullness.  Hybrids are 50% classic and 50% volume mix to give you the best of both worlds!

  • What are eyelash extensions made of?
  • PBT fibres.

  • Do you need to prepare before your lash extensions?
  • Just come to your lash appointment makeup free, freshly showered and in comfy clothes, as well as if you want any other items such as earbuds and you are set!

  • How long does the lash extension process take?
  • The extension process typically lasts between 1.5 hours to 2.5 hours.

  • Can you swim or shower with lash extensions?
  • You can swim or shower, with swimming we recommend goggles and with showering try your best not to have a super steamy shower. After showers and swimming be sure to cleanse your lashes with the secret lash club cleanser.

  • Do lash extensions look fake?
  • It depends on what you are looking for, if you want a natural look go for classic or hybrids, but if you want a dramatic look go for volume or mega volume!

  • Do they hurt getting or having them
  • Eyelash extensions should not hurt getting them or having them.  If you are having this problem immediately contact your lash tech. 

  • Are they heavy?
  • Eyelash extensions do not feel heavy on the eyes.  We place eyelash extensions based off their natural lashes. 

  • How much do they cost?
  • They typically cost between $100-$200.

  • Does eyelash extensions damage your natural lashes?
  • If done properly eyelash extensions should not damage natural lashes. Be sure to minimise pulling on lashes. 

  • Can you wear mascara with lash extensions?
  • There is no need to wear mascara with lash extensions. If you do put on mascara it can affect the base of the extension, in which a removal and full set may be required.  If you feel the need to put on mascara please book for a fuller infill. For example if you have classics, book for a volume refill to achieve a hybrid look.

  • Can you wear makeup with lash extensions?
  • Yes you can wear makeup, we just recommend oil free products, and to stay away from the eyes with too much product. Avoid eyeliner, mascara, and strip lash adhesive. 

  • Can you wear contact lenses with lashes?
  • Yes you can! If before your service you would like to remove your contacts feel free to bring your contact case for after.

  • What are infills?
  • Infills are usually 2-3 weeks after getting lash extensions and we remove outgrown lashes, add more lashes to freshen up the look and add any lashes that have fallen out. 

  • Who is and is not a candidate for lash extensions?

  • Those who are not

    Those who are 

    Active styes or cysts

    Any genders

    Chemotherapy patients 

    16+ years old

    Past allergies  

    Pregnant people 


    Able to lay down for  2+ hours


    Watery eyes 

    Dry eyes

  • Do we fill on existing lashes from other places?
  • Yes, we do foreign fills! However, if the extensions are compromising your natural lashes a discussion with your technician may be needed.  A removal then a full set may be necessary.

  • Who can apply lash extensions?
  • A trained and certified lash technician can apply eyelash extensions. If you are interested in applying eyelash extensions, we offer in-person training courses so that you can be qualified to provide services with the proper training and certification.

  • What should I know before my lash appointment?
  • We will go over a consultation discussing what you are looking for, and health questions related to eyelashes. 

  • What is the lashing process like?
  • We will begin by washing your lashes using a lash shampoo, then applying gel pads, applying tape, priming your lashes, mapping, then applying lashes. 

  • Do lash extensions come in different colours and sizes
  • Eyelash extensions come in many different colours, curl types and lengths! 

  • Do’s and Do not’s with lash extensions

  • Do’s


    Sleep on back

    Sleep on front or side

    Use a silk pillowcase or sleep mask

    Sleep on cotton, nylon, or fleece pillowcase

    Come for infills every 2-3 weeks 

    Go weeks without booking for infills

    Cleanse daily 

    Pick, rub, pull lashes

    Brush twice daily

    Brush lashes with a dirty spoolie

    Apply makeup away from eyes 

    Use oil based products

    Stand 1 metre away from heat appliances 

    Stand too close to heat/ heat appliances 

  • Can I go to the gym or spa with lash extensions?
  • Yes, you are able to go to the gym or spa but be sure to wash your lashes after your session. 

  • How do I remove my makeup with lashes?
  • Use the SecretLashClub shampoo to thoroughly cleanse and get rid of any makeup and buildup. It may be necessary to double cleanse.

  • What products should I use on my lashes?
  • You do not need to use any products on lashes unless you are cleansing. When you clean your lashes, use a cleanser meant for lash extensions.

  • What is the best way to maintain my lashes
  • Cleanse your lashes everyday, do not rub your eyes, sleep on your back or with a silk eye mask/pillowcase, do not use oil based products, and do not wash with anything but a lash cleanser. 

  • Will eyelash extensions irritate my eyes?
  • Eyelash extensions should NOT irritate your eyes unless done improperly, if irritation occurs immediately contact your lash technician for a removal service.

  • Can you be allergic to eyelash adhesive?
  • Yes you can, if irritation occurs please alert your technician. We will offer complementary removals. 

  • What do I do if I get eyelash extensions and hate it?
  • If you get eyelash extensions and they are not for you, you can get a removal or seek out to one of our technician to see if we can fix it to your needs. 

  • Can I get a spray tan with lash extensions?
  • You can get a spray tan with lashes, we just recommend getting the spray tan done before having lashes. However, if you decide to get a spray tan before the lash appointment, be sure to cleanse your lashes after the spray tan appointment.

  • I have an event, how much earlier should I get my lashes done?
  • We recommend getting your lashes done a couple days (48 hours) before your event in case irritation or concerns arise. 

  • Do you offer training and certifications?
  • Yes! We offer training and certifications. Whether you want to come in to get your certificate or just for a refresher we have training just for you!

  • Do eyelash extensions work on blonde lashes?
  • Eyelash extensions work with any hair colour, if you want to go for something lighter we recommend going with brown lashes!

  • Can you bring (small) children to appointments
  • Yes, children can come.  Please bring something for them to do so you can get the most relaxing experience possible.

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